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Job Details

Manager Volunteer Services

Company name
Hartford HealthCare.

Hartford, CT

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Job Description
Excellence, Safety, Caring, Integrity….What do you value? Join us at Hartford Hospital as we live our values every day. As part of Hartford HealthCare we create a better future for healthcare in Connecticut and beyond. By embodying these values we have become nationally respected for patient care and most trusted for personalized coordinated care. Come be part of something special! Hartford Hospital is one of the largest and most respected teaching hospitals New England. We are a Level 1 Trauma Center that provides cutting edge treatment to its patients. This is made possible by being home to the largest robotic surgery center in the Northeast and the Center for Education, Simulation and Innovation (CESI), one of the most-advanced medical simulation training centers in the world. When hospitals cannot provide the advanced care, expertise and new treatment options their patients require, they turn to us.Job summary:Manages volunteer programs and department requests for volunteers throughout the organization. Directly manages and develops staff and oversees daily operations of administrative and volunteer staff. Responsible for multiple volunteer opportunities and programs such as VolunTeens, College Program, Pet Therapy, Book Cart, Comfort Cart, Lasting Connections, etc. Responsible for matching, scheduling, assignments, coaching, mentoring, training and education of volunteer staff. Also responsible for collaborating with hospital staff to develop, implement, and match volunteers to opportunities throughout the organization.1. Develops, plans, and maintains programs from stating business case to recruiting, educating and training volunteers for each program. Recruits group of volunteers through various forms of advertisements, online postings, go out to the community organizations, etc. 2. Collaborates with the director to support and develop initiatives and business plans with fiscal responsibility. 3. Responsible for the effective, efficient operation of the department by scheduling and assigning work, resolving process problems, collecting data to monitor progress, and carrying an assigned workload or filling in as necessary. 4. Assists the director in ensuring volunteer staff compliance with mandatory staff training and documentation. Determines ongoing volunteer staff education needs and assists in the planning/coordination of educational programs to meet these needs 5. Implements and reviews individual performance expectations; coaches, develops, and provides input to performance evaluations to enable volunteers to be successful in contributing to the achievement of department and program objectives. 6. Collects and analyzes data to evaluate budget expenditures, monitoring progress, and shifting resources to meet the needs of the department. 7. May serve on department/hospital/system-wide committees to help promote patient safety, enhanced patient care, and other balanced scorecard initiatives as it relates to the Volunteer Department. 8. Maintains effective, positive customer service relationships by identifying opportunities for volunteers by responding to customer needs, resolving conflicts, and education volunteers on customer service. 9. Actively seeks opportunities to model teamwork through collaboration both within and outside the Volunteer department in support of the organization’s objectives.

Job Requirements
Bachelors degree in healthcare management, behavioral sciences, leadership and organizational development, personnel administration, business management or communication Masters degree in healthcare management, behavioral sciences, leadership and organizational development, personnel administration, business management or communication preferred. Three to five year’s experience with oversight of volunteer services or community services program including recruitment, quality control and development.Strong communication skills – both written and verbal. Computer literacy.  Must be willing to sit for Certified Administrator of Volunteer Services Administrator (CAVS) exam given by the Association for Healthcare Volunteer Resource Professionals (AHVRP) within three years.  

Company info

Hartford HealthCare.
Website :

Company Profile
Hartford HealthCare (HHC) aspires to be the next generation of integrated health systems, marked by strong patient focus, heightened efficiency, consistent quality performance and open, collaborative sharing of best practices. It is dedicated to providing patients with an exceptional, coordinated care experience and a single, high standard of service. A hallmark of HHC's vision is to strengthen access to care close to home for patients by enhancing local healthcare delivery capabilities. In addition, HHC aims to create a culture and organizational structure where clinical care, education and research are supported to bring the latest technology and discoveries, clinical excellence and innovation to the patient and community.

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