Responsible for all aspects of the volunteer program consistent with **MEMBERS ONLY**SIGN UP NOW***. policies and procedures ensuring CHAP requirements are met and followed. Will be responsible for the orientation, training and coordination of all the Volunteer activities at the branch level.
Essential Job Functions/Responsibilities
Assures volunteer program is in compliance with agency policy and procedure. Meets Medicare and NHPCOs standards for compliance and agency goals.
Recruits, educates, and selects volunteers from at least three (3) recruitment sessions a year.
Supervise and evaluate volunteers in a timely and appropriate
Plans and conducts volunteer support meetings.
Ensures the delivery of all volunteer services are in accordance with the patient’s plan of care
Establish a need for volunteer services with the patient and family/caregiver and entire hospice team.
Reports all grievances / complaints made by patients and families to the Director of Volunteer Services and assists with follow up.
Ensure patient privacy is met in compliance with HIPAA regulations.
Maintains monthly statistics.
Ensures volunteer personnel files are maintained and current on all volunteers.
Reevaluate volunteer program as necessary.
Coordinate support/education meetings.
Attends interdisciplinary group meetings.
Provides information to individuals and community groups about hospice volunteer services.
Participates as needed in the budget preparation for program development.
Actively participates in quality assessment performance improvement teams and activities.
Accepts and performs other related duties and responsibilities.
College degree or advanced degree in human services, or equivalent experience preferred.
Minimum of one (1) years - experience in a health care setting. Hospice and/or volunteer experience preferred.
Ability to supervise, coordinate, and evaluate volunteer services.
Demonstrated ability to work well with interdisciplinary team
Ability to prioritize and handle multiple tasks, and interruptions
Ability to communicate effectively both verbally and in writing
Understands hospice philosophy.
Ability to organize and develop volunteer hospice personnel for both patient and organizational needs.
Ability to manage and direct Volunteer Coordinators
Must be a licensed driver with an automobile that is insured in accordance with state or organization requirements and is in good working order.
The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.