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Job Details

Volunteer Services Manager

Houston, TX

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I believe that the care we give can make every moment count.
Compassionate care, uncompromising service and clinical excellence – that’s how our Hospice improves quality of life in the final stages of life. By delivering palliative care by hospice professionals, our patients can spend their remaining days in comfort and peace. Kindred at Home, a division of Kindred Healthcare Inc., is the nation’s leading provider of comprehensive home health, hospice, and non-medical home care services.
Kindred at Home, and its affiliates, delivers compassionate, high-quality care to patients and clients in their homes or places of residence, including non-medical personal assistance, skilled nursing and rehabilitation and hospice and palliative care. Our caregivers focus on each unique patient to deliver the appropriate care and emotional support to our patients and their families. We believe that every moment matters. We believe in compassionate care. Most of all, we believe in dignity and respect for each patient we serve.
As a Volunteer Services Manager
, you will:
Manage all volunteer program activities for assigned program.
Manage recruitment, retention and assignment of volunteers.
Is responsible for managing the volunteers and assigns volunteers to patients and families.
Spend approximately 50 – 75% of the time in the field, recruiting and training potential volunteers and retaining and training current volunteers.
Conduct volunteer training programs on a regular basis and is responsible for all applicable volunteer compliance with Medicare requirements.
Is responsible for maintaining volunteer hours equal to 5% of total patient care hours.
Manage related expenditures in a fiscally responsible manner in accordance with the Company’s budget.
Travel as necessary.
Abide by and demonstrate the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis.
Recruit, educate, and manage volunteers on an ongoing basis.
Create and maintain material and activities to support the program’s goals.
Participate in the development and maintenance of volunteer orientation.
Evaluate and supervise the activities of the volunteers on a daily basis in order to enhance the care of the hospice patient and family.
Establish and maintains a list of viable sources for ongoing recruitment of volunteers.
Ensure appropriate placement and supervision of the volunteers seeking input for the patient and family in planning for volunteer support.
Comply with accepted professional standards and practices and enforce policies and procedures through teaching/training methods.
Document ongoing retention activities.
Provide for ongoing support and supervision of the volunteers by facilitating meetings, coordinating speakers, providing in-services, and organizing projects for these meetings.
Maintain and prepare written reports and records of volunteers’ activity as required by supervisor. Conducts annual performance evaluations of volunteers.
Provide information to individuals and community groups about hospice volunteer services. Encourages use of volunteer services with the patient/family/caregiver and entire hospice team.
Attend volunteer oriented meetings within the company and community setting up agency displays when appropriate.
Actively participate in quality management program. Assures for compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures.
Participate as needed in the budget preparation for the Volunteer Program development.
Attend IDT meetings and participates in the development and review of the hospice plan of care.
Acknowledge volunteer efforts and provides support, encouragement, and ongoing communication through various media (calls, e-mails, note cards).
Maintain volunteer personnel files.
Required Skills
Bachelor’s degree and one year Human Services or Volunteer Management experience preferred.
Understand and articulate the hospice philosophy.
Proven ability to develop and make presentations in the community.
Excellent public speaking skills.
Proven ability to manage and develop hospice volunteers for both patient and organizational needs.
Proven ability to develop, coordinate, implement and evaluate Volunteer Services to include recruitment, training, placement, and retention of volunteers to meet patient and organizational needs, and all associated administrative responsibilities.
Excellent computer skills including but not limited to Word, Excel and PowerPoint.
Proven ability to analyze and interpret written material relating to the healthcare profession and create reports.
Ability to work within an interdisciplinary team setting, ability to manage projects from inception to completion, interface and communicate effectively with professionals, non-professionals and community.
Ability to motivate others.
Demonstrate excellent observation and communication skills.
Self-directed with the ability to work with little supervision.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Experience
I believe the best is yet to come.
When you work for Kindred at Home, you can expect more: more opportunities, more challenges, more rewards. That's why we are the employer of choice for some of today's most experienced and talented hospice professionals.
To learn more, please contact your local recruiter at (****.HOSPICE.
* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.
Job Location
Houston, Texas, United States

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