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Job Details

Volunteer Coordinator

Company name
Broadmead, Inc.

Cockeysville, MD

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Job Description

This is Part-Time position

Shift : 20 hrs a week (.5 FTE) Mon. - Fri. Flexible in daytime, mornings and afternoons

Under the supervision of the Director Center of Excellence in Health and Wellness, incumbent is responsible for the planning, coordinating, and implementation of the routine volunteer opportunities and signature volunteer programs at Broadmead.  Incumbent will be responsible for both on-site and off-site volunteer opportunities where residents/members serve as volunteers and/or as recipients of the activity provided by individuals or organizations from the greater community. 

Essential Duties:

Plans and coordinates volunteer programs for residents at all levels of care, plus members of the Center of Excellence in Health and Wellness.

Develops signature volunteer programs that are consistent with the goals of the Center of Excellence in Health and Wellness. 

Evaluates current volunteer program and suggests changes.    

Leads volunteer activities as appropriate and as needed. 

Works closely with the Wellness Nurse and the Center of Excellence in Dementia Care when volunteer programs are recommended in an individual’s personalized care plan. 

Assist with the recruitment of volunteers from the Broadmead resident population, Center of Excellence members, community volunteers, community organizations, local high schools and colleges to participate in Broadmead’s volunteer program. 

Ensures that all volunteers complete the required volunteer screenings and trainings.    

Supports volunteers by being available to them as questions and/or concerns arise.

Assists in managing volunteer schedules and assignments. 

Establishes volunteer appreciation programs and events.

Establishes feedback program from volunteers and volunteer recipients to ensure continued improvement and to help acknowledges successes. 

Assist staff and departments in identifying volunteer needs and projects.

Develops and maintains a list of individual and program specific volunteer needs and opportunities.  Appropriately matches individuals to the specified need or opportunity. 

Develops and maintains job descriptions for available volunteer roles.

Establish and maintain a volunteer hour tracking system.

Completes tracking forms for volunteers that are required by external institutions (ie: high school, church, etc.).

Uses technology platforms to enhance organized volunteer programs. 

Creates pathways and programs that encourage and support organic (non-structured) volunteering between the Broadmead residents.  

Works with the resident population to enhance the current “buddy system.

Assists in Center of Excellence special event design and implementation.

Attend scheduled departmental meetings as necessary.

Perform additional duties and projects as directed by supervisor.

Job Requirements:


Bachelor’s Degree (preferably in the social sciences) and at least one year of experience is preferred; equivalent work experience will also be considered.   

General knowledge of local and Greater Baltimore volunteer programs and opportunities.

Comprehensive knowledge of program planning skills and operation.

Requires excellent organization and multitasking skills

Proficient in the operation of computer applications and an aptitude to learn new technologies as they become available. 

General knowledge of group dynamics and human behavior practices

Requires ability to work independently and with others

Requires ability to work with an interdisciplinary staff in planning and coordinating activities.

Requires the ability to relate well to older adults who sometimes exhibit confusion, impaired hearing or sight, or unusual behavior

Communicates effectively (verbal and written) with residents and staff

Ability to work with a variety of age groups from youth to older adults who will be potential participants in the volunteer program.

Additional Information

Problem Solving:

Has latitude to cope with most problems

Confers with Director Center of Excellence in Health and Wellness on unusual issues

Work with a variety of different departments and roles to meet the volunteer needs in the Broadmead community and beyond.


Ensures necessary and required documentation through timely and accurate record keeping.

Maximize effectiveness of activities through careful planning, implementation, and follow-up on an ongoing basis

Maintains any applicable certifications. 

Dependability and Initiative Expectations

Reports to work each day on time and as scheduled.

Participates in appropriate in-service education, meeting State in-service requirements.

Actively participates in required meetings, arriving on time unless prior arrangements have been made.

Takes initiative in performing job as evidenced by offering new ideas solutions, informing supervisor of potential problems/hazards, using time, equipment, and supplies efficiently, assuming extra duties willingly, and participating in educational programs to keep abreast of new developments, procedures, and technologies.

Complies with organization’s policies and procedures.

Customer Service Expectations

Agrees to abide by the CSI (Customer Service Initiative) guidelines as outlined in the CSI Training Program.

Corporate Compliance Expectations

Agrees to abide by the Standard of Community Excellence during my employment at Broadmead.

Responsible for reporting any alleged or suspected violation of the Standards of Community Excellence.

Lifestyle Program Expectations

You are committed to caring for the whole person, body, mind, and spirit.

You embrace the resident lifestyle philosophy with the residents, their families, and those with whom you work.

You recognize that your work makes a difference in the lives of those with whom you care.

You realize that those with whom you care depend on you.

You are committed to working as a team player.

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the incumbent will possess the abilities to perform each duty proficiently. This document does not create an employment contract, implied or otherwise, other than an “at-will” employment relationship.

 The Level of access to residents’ medical information will be determined based on the duties of their job and the employees will be trained on appropriate security levels.

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