Job Description Title: Community Supervisor Date: May 2017 Division\/Department: Hunt Military Housing Shared Services (HMHSS) FLSA Status: Non-exempt Reports to: (Title of Supervisor) Community Director Job Code: # Position Summary The Community Supervisor assists the Community Director with the overall operation of the property to ensure customer satisfaction. This position interacts with internal and external customers including resident, vendors, board members and committee members, as well as Hunt employees. This position is also responsible for site level leadership, responsible for collecting and posting rent payments; managing resident delinquencies, evictions, and legal notices; and performing pre-close and closeout accounting processes. Essential Job Functions Monitors all accounts receivable including collecting rent, posting rent, making daily bank deposits, and maintaining balanced, accurate rent roll. Collects delinquent account balances from previous residents. Calculate and Process tenant refunds. Accurately and timely completes daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrix. Generate various reports as required.\u00a0 Audits records and files to identify dates requiring administrative action, such as lease expiration dates, delinquent accounts, and unlawful detainers. Processes evictions, which includes processing all necessary paperwork, serving notices, and attending court hearings. Leases units as needed. Ensures execution of leases and lease files are properly completed. Send out lease expiration letters, and process lease renewals. Responsible for shopping competitive properties. Enter, process, and receive vendor payables. Scan all invoices to the AP department to process payments. Ensure that unsafe conditions are corrected in a timely manner. Processes move-ins, move-outs, and lease renewals. Assists Community Director with site level leadership to include staff performance and resident relations. Assists with resident retention, which may involve planning and organizing social events at the property. Assumes responsibility for the operations of the property in the absence of the Community Director. Ensure compliance with company policies and procedures. Perform physical inspections of the property and verify condition of vacant units and community appearance and safety.\u00a0 Coordinate with maintenance and make-ready staff to ensure timely recondition of units after move-out. May perform 30-day pre-inspections and move in\/outs inspections with residents. Assist in weekly, monthly, quarterly reports and executive summaries. Create PO\u2019s for office expenses and may create, process and invoice residents for monthly utilities. Perform other duties and projects as assigned. Contacts Internal: Community Director \u2013 Reports to, receives direction, guidance and coaching, and obtain\/exchange information. Leadership - HMHSS, and other Hunt entities. Obtain\/exchange information. External: Customers including residents, vendors, board members and committee members. RESIDENT RELATIONS Maintain a positive customer service attitude. Ensure that all resident requests and\/or complaints are resolved in a timely, efficient, and courteous manner.\u00a0 Creatively formulate new ideas to ensure all events are meaningful, and support the overall goals of the community. Financial Responsibility Work with assigned budgets. Create PO\u2019s for office expenses and may create, process and invoice residents for monthly utilities. Assist in the management of leasing and billing payments (which can include renewal notices, late payments, NSF fees, utilities bill processing, collections and\/or invoices) Supervisory Responsibility No direct supervision. Will assist the Community Director in the hiring, training and performance management of Leasing Agents and Resident Service Specialists. Provides ongoing work assignments. Education Have a high school diploma (or equivalent) a Bachelor\u2019s degree in Business Administration, Property Management, or other related discipline is preferred. Experience and Qualifications High school diploma (or equivalent) required. Bachelor\u2019s degree in Business Administration, Property Management, or other related discipline is preferred. Two years previous property leasing experience or applicable skills. Minimum of one to two year\u2019s previous experience managing others. Strong computer skills with MS Office Suite (Word, Excel, PowerPoint, and Outlook). Previous experience with YARDI is preferred. Strong verbal and written communication skills. Certified Professional of Occupancy (CPO) certification or Accredited Residential Management (ARM) certification highly preferred. Certified Apartment Manager (CAM) preferred. Ability to work effectively with employees at all levels of the organization as well as working with the military community and the military command. Valid driver\u2019s license required. Other Skills Requires a reliable, self-motivated, team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills. Demonstrates discretion and ability to maintain a professional attitude and appearance. Effectively envision, develop, and implement new strategies to address competitive, complex business issues. Takes initiative to identify and anticipate client needs and make recommendations for implementation. EEO\/ADA Hunt provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Position Type\/Expected Hours of Work This is a full-time position. Days and hours of work are standard business hours. Occasional evening and weekend work may be required as job duties demand. Travel Travel less than 10% of the time. Work Environment Majority of the tasks associated with this position will be performed indoors, however, some duties will require the ability to function outdoors with exposure to seasonal weather conditions for short periods of time. Physical Requirements To comply with the Americans with Disabilities Act (ADA) of 1990, which prohibits discrimination against qualified individuals based on disability, it is necessary to specify the physical, mental, and environmental conditions of the Essential Duties of the job. Use these codes to complete this section: Rarely: 5-30%; Frequently: 30-70%; Consistently: 70-100%;\u00a0N - Not at all F Bend F Sit C Read\/comprehend C Read Small Print F Squat C Stand C Write R Is exposed to excessive noise R Crawl C Walk C Perform calculations R Is around moving machinery R Climb ladder R Push\/Pull C Communicate orally F Drives motorized equipment R Kneel C Extensive Typing C Reason and analyze C Works in confined quarters F Climb Stairs F Reach at shoulder level F Reach above shoulder level F Driving F Handle objects (manual dexterity): conventional computer hardware and office supplies C Is exposed to dust, fumes, gases, radiation, microwave F Use fine finger movements C Is exposed to marked changes in temperature and\/or humidity C Vision: - Near - Far C Hearing: - Ordinary conversation - Above noise Must carry\/lift loads of: C Depth Perception\/Color C Light (up to 25 lbs.) R Moderate (25 \u2013 50 lbs.) N Heavy (over 50 lbs.) The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees are expected to come to work punctually every scheduled work day, presenting a professional and positive Company image in keeping with the objectives of the Company. This job description is not meant to be an all-inclusive list of duties, functions, and\/or responsibilities of this position. Other related functions and responsibilities may be assigned by the immediate supervisor as required to complete assignments or initiatives. Hunt Companies reserves the right to change, add, delete, or modify job functions as necessary based on business necessity with or without notice. The Company or associate, independently, has the right to terminate employment at any time for any reason; employment is at will. This job description does not promise or guarantee continued employment with Hunt Companies. This job description has been approved by all levels of management.