Best Friends Animal Society
New York City, NY, United States
Public Interest, Volunteer, Customer Service, Nonprofit
Location:\u00a0307 West Broadway,\u00a0New York City, NY 10013
Position Summary: The responsibility of this role is to create and manage the volunteer experience in the Lifesaving Center in a manner that motivates an ongoing connection with Best Friends as members, donors, outreach volunteers, and advocates. This person is often the first impression of Best Friends in a public relations capacity, representing our core values with professionalism and superior customer service. The person in this position works collaboratively with other Best Friends staff to fulfill volunteer needs and deepen volunteer engagement cross-divisionally.
Collaborates with the Community Engagement Lead in the development of volunteer engagement and retention strategies to support organizational needs.
Creates a complete volunteer package to ensure an optimum Lifesaving Center experience that encourages volunteer involvement and motivates word-of-mouth accolades for growing public awareness of Best Friends.
Manages the assignments, training and scheduling of volunteers in the Lifesaving Center.
Represents the Best Friends mission\/call to action in face-to-face interactions with over 6,000 volunteers annually.
Serves as the primary contact for responding to volunteer inquiries regarding the Lifesaving Center, and guiding volunteers through the registration, training and engagement process.
Works with the Senior Lifesaving Manager of Best Friends - New York, the NE Regional Director and other Best Friends leadership to plan specialized experiences for VIP and celebrity volunteers.
Promotes continued connectivity to Best Friends by educating volunteers on how to become active in their home communities through Best Friends national events, Network Partners, fundraising, and advocacy.
Cultivates and deepens volunteer relationships to ensure positive outcomes\/experiences and continued engagement.
Conducts interviews with volunteers to solicit ideas and feedback.
Develops volunteer stories for media publication and lunch presentations.
Informs volunteers of Best Friends news, events, and overall message\/mission.
Assists with local volunteer engagement program.
Collaborates with other departments and divisions to ensure that volunteer policies and procedures support Bests Friends Strategic Plan.
Assists with volunteer social media activities.
Alerts the Community Engagement Lead of any negative behavioral issues with volunteers and speaks with the volunteer to rectify.
Evaluates departmental processes and procedures and provides recommendations for areas of improvement.
Tracks and records Lifesaving Center volunteer data and creates reports utilizing the volunteer management database.
Adheres to Best Friends and Best Friends - New York policies and procedures.
Works cooperatively with departmental staff to ensure a positive, team-spirited working environment.
Other duties as assigned.
Skills and Experience:
A team player who works energetically and enthusiastically with other staff toward a common vision and goals.
Outstanding interpersonal skills: personable, professional, and positive.
Self-motivated with the ability to take initiative and work independently in a fast-paced environment.
Strong organizational skills with a demonstrated proficiency in prioritizing tasks and juggling multiple, competing demands.
Excellent skills for communicating clearly with professionalism, authenticity, and transparency.
Ability to make quick decisions using sound judgment.
Ability to resolve conflicts with tact and diplomacy.
Ability to handle and protect confidential and sensitive information and situations.
Previous customer service experience preferred.
Previous work with volunteers preferred.
Proficiency with Internet navigation and a variety of software applications including Gmail, Word, Excel, and Google docs.
Ability to work weekends and holidays.
Genuine passion for Best Friends' mission with the ability to advocate on behalf of Best Friends' position on issues and to effectively represent our message of compassion and respect for all living creatures.
Access to transportation.
Extended periods of time sitting at a desk and working on a computer.
Thank you for your interest in pursuing a career at Best Friends Animal Society. Best Friends Animal Society is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to their race, religion, ancestry, national origin, sex, sexual orientation, age, disability, marital status, domestic partner status, or medical condition.
Best Friends Animal Society
Website : http://bestfriends.org
More than 5,500 dogs and cats are killed each day in America’s shelters simply because they don't have a safe place to call home. At Best Friends Animal Society, we believe that no animals should have to die in shelters when solutions exist to save them—solutions like adopting, fostering, spaying/neutering and Trap/Neuter/Return (TNR). Best Friends is the only national nonprofit animal welfare organization focused exclusively on ending the killing of dogs and cats in America's shelters. An authority and leader in the no-kill movement for more than 30 years, we run the nation's largest no-kill sanctuary for companion animals, regional centers in Los Angeles, Salt Lake City, and New York, as well as life-saving programs in partnership with rescue groups and shelters across the country. Since our founding in 1984, we have helped reduce the number of animals killed in shelters from 17 million per year to 2 million. No other animal welfare organization has the knowledge, technical expertise and on-the-ground network to end the killing and Save Them All.