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Job Details

Volunteer Manager Community Engagement

Company name
United States Fund for UNICEF

New York City, NY, United States

Employment Type

Public Interest, Volunteer

Posted on
Mar 09,2019

Valid Through
Jun 22,2019

Apply for this job


The United Nations Children's Fund (UNICEF) works in 190 countries and territories to put children first. UNICEF has helped save more children’s lives than any other humanitarian organization, by providing health care and immunizations, safe water and sanitation, nutrition, education, emergency relief and more. UNICEF USA supports UNICEF's work through fundraising, advocacy and education in the United States. Together, we are working toward the day when no children die from preventable causes and every child has a safe and healthy childhood. For more information, visit

Volunteer Manager, Community Engagement

Reporting to the Senior Director of Community Engagement, the Volunteer Manager will support the day-to-day management of volunteer and community partnership processes, tools and systems to ensure that UNICEF USA’s grassroots organizers (UNICEF UNITE Teams) are effectively taking action to support UNICEF USA’s strategic goals. The Volunteer Manager works closely with the Youth Engagement, Advocacy & Engagement, Public Policy & Advocacy, Children Uprooted, Humanitarian Emergencies and Marketing & Communications teams to effectively manage volunteers and community partnerships.

Key Responsibilities/Outcomes (include but are not limited to):

Serve as the point of contact for day-to-day volunteer management processes, tools and activations in line with the domestic engagement strategy, campaigns, moments, and calls to action through UNICEF UNITE — UNICEF USA’s grassroots organizing structure

Work across UNICEF USA departments and regional offices to assist the Senior Director of Community Engagement in developing and implementing a holistic volunteer recruitment and retention strategy to grow the number of volunteers taking action for UNICEF USA and strengthen UNICEF UNITE teams

Support recruitment and retention strategy for adult volunteers ensuring that UNICEF USA is providing volunteers a clear vision, adequate training and resources, guidance, and information for this consistency

Ensure that volunteer activations are strategically aligned with advocacy, engagement, Kid Power, Children Uprooted, Marketing & Communications campaigns and other organizational priorities

Manage the preparation, execution, and follow-up for monthly UNICEF UNITE video calls, attended by volunteers across the country. This includes, but is not limited to, the selection of the monthly topic, guest speaker(s), and calls-to-action

Serve as the point person for building out and sharing a calendar of regular training opportunities and activations for UNICEF USA volunteers to develop their skills and take action

Manage UNICEF UNITE Councils/Teams in cities without Community Engagement Fellows (6 as of Fall 2018)

Collaborate with other Strategy & Engagement staff and the Content, Social and Digital Platforms teams to ensure strategic, effective and timely communications to UNICEF USA supporters via website, email, social media and other means

Work with the Marketing & Communications division to elevate the stories of volunteers on UNICEF USA blogs and social media channels

Assist in the writing and editing of materials to support volunteer management and activations, videos, podcasts, presentations, monthly newsletters, including training and guidance for Community Engagement Fellows managing UNICEF UNITE Councils/Teams on the ground

Work with the Director of Engagement Strategy to troubleshoot road blocks and bottlenecks on data and digital platforms to ensure the effective implementation of volunteer and community partnerships projects and activations

Help track and report on volunteer and community engagement activities and impact through BBCRM and other means, including contributions to UNICEF Clubs recruitment, advocacy impact, volunteer recruitment, lead generation, and soft credit toward Community Fundraising (Development) revenue goals

Assist UNICEF UNITE teams in stewarding volunteers toward national priorities and support individual volunteers on an as needed basis

Develop and manage offboarding process for any volunteers transitioning off a UNICEF UNITE council

Facilitate trainings for Community Engagement Fellows and assist with Global Citizenship Fellows Orientation and Retreat


Plan and manage branded inventory procurement, storage and distribution to staff and volunteer teams

Implement annual UNICEF UNITE Council Lead application process in December to January and develop onboarding materials for new members

Regularly document best practices, lessons learned and process improvements and solicit cross divisional feedback on volunteer engagement to inform program growth and development

Assist in the planning and execution of UNICEF USA’s Annual Summit

Maintain accurate BBCRM queries on UNICEF UNITE teams and members for Silverpop email sends

Other duties as assigned


Bachelor’s degree and 5-7 years of volunteer or community partnerships management

Proven track record of managing and influencing staff and volunteers, directly and indirectly, to achieve grassroots organizing, volunteering or community engagement results

Excellent interpersonal communications skills (oral and written)

Ability to track and manage multiple projects and meet deadlines on time

Proficiency in Microsoft Office

Proficiency with social media platforms such as Facebook, Twitter, Instagram, YouTube, Snapchat, etc

Ability to consistently meet deadlines and simultaneously manage multiple projects with cross-divisional stakeholders

Ability to work in a fast-paced environment where deadlines may shift in times of humanitarian emergencies and other unforeseen events

Attention to detail

Collaborative, team-oriented approach

Problem-solver; solution-oriented thinker

General understanding of UNICEF’s mission, child rights, international development and humanitarian affairs

Must demonstrate UNICEF USA Core Values: Trust, Respect, Accountability, Innovation, Teamwork, and Service

Must possess current and valid US Work Authorization and be eligible to work for any US employer without sponsorship.

Due to the high volume of applications received, only those selected for an interview will be contacted.

Salary is commensurate with experience. In addition, UNICEF USA offers a comprehensive benefits package.

UNICEF USA is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants are encouraged to apply.

Company info

United States Fund for UNICEF
Website :

Company Profile
The United Nations Children’s Fund (UNICEF) works in more than 190 countries and territories to save and improve children's lives by providing health care and immunizations, clean water and sanitation, nutrition, education, emergency relief and more. The U.S. Fund for UNICEF supports UNICEF’s work through fundraising, advocacy and education in the United States. Together, we are working toward the day when ZERO children die of things we can prevent and every child has a safe and healthy childhood.

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