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Voluntary Benefits Account Manager

Chicago, IL

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This role requires an individual who is professional and who displays the drive, determination, and self-motivation to build a business. Specifically, the responsibilities of the Account Manager will be to service and maintain existing accounts, while identifying opportunities for increasing business as well as managing Voluntary Benefits implementations and post-enrollment administration. Manages a book of Middle Market insurance business, while acting with a high degree of independent discretion, autonomy and decision-making. Provides professional and courteous service to clients, carrier representatives, enrollment firms, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations. Voluntary Benefits Account Manag... Chicago Interfacing with HUB client service team, provides a high level of support to Producers in obtaining, maintaining, and expanding business. Illinois Clear All Identifies opportunities for cross-sell and up-sell of HUB products and services when appropriate for the clientsu2019 needs. Works independently as well as cooperatively and professionally with Producers and Account Executives to deliver all HUB services to assigned clients throughout the policy cycle.This includes but is not limited to conducting Voluntary Benefits market analysis comparisons, preparation of coverage outlines/proposals, implementation management, and continued account servicing. Either directly or cooperatively with HUB colleagues, produces binders, certificates, endorsements and other policy related documents in a timely manner while verifying their accuracy. Acquires understanding of clientsu2019 insurance objectives and critically analyzes and compares insurance plans to determine suitability.Stays abreast of changes in the insurance industry and other external conditions that may impact clients.Makes appropriate recommendations to clients in response to those changes, independent of manager approval. Acts as liaison between clients and insurance carriers to resolve escalated complex service issues that require policy interpretation and experience based judgment to resolve.May also negotiate with underwriters and carriers.Troubleshoots claims and billing issues. Manages, organizes, and conducts client meetings when necessary. Appropriately documents transactions with clients and carrier representatives, and updates broker management systems as required.Ensures the accuracy of data in those systems. Supports, mentors and trains lower level colleagues, as necessary. Attends industry related continuing education training and courses. Requisite insurance license. Four year college degree preferred, coupled with at least three years of applicable voluntary benefits experience. Strong ability to listen, discern, and prioritize with clients, colleagues and carrier representatives based on a thorough understanding of relevant issues. Comprehend and follow instructions; maintain attention and concentration for necessary periods; carry out instructions (written, oral or diagrammatic); adapt to situations requiring the precise attainment of set limits, tolerances, or standards; respond appropriately to changes in the work setting. Above average written and oral communication skills. Proficiency with Microsoft Office Suite (Word, Excel, Outlook). Ability to utilize and be proficient in broker management systems. Strong organizational and time management skills. Attention to all recruitment agencies: HUB International does not accept agency resumes. HUB International is not responsible for any fees related to unsolicited resumes. Location: United States, Illinois, Chicago Required Education: Bachelor's degree (4-year degree) Required Experience: 2-5 years Required Travel: Negligible Date published: 11-Jul-2018 Department: Account Management & Service Ref#: P3102_20180705

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