Hospice of Michigan
Plymouth, MA, United States
Public Interest, Volunteer
***This position is scheduled to work every other weekend on Saturday and Sunday from 8am to 2pm or 2pm to 8pm.***
Assist in facilitating Volunteer Services activities and office management.
Provide coverage for Urann and Pavilion information desks.
Answer telephone, prioritize calls and consult with appropriate parties to find resolution.
Able to direct patients and visitors to destinations in the hospital.
Able to problem solve situations.
Maintain schedule for volunteers, filling slots to cover illness and days off
Interview applicants and have input as to placement or appropriateness of candidate.
Assist with orientation and education of both junior and senior volunteers.
Advise and counsel volunteers along with the Director and in case of Director’s absence.
Input data in to VSys system.
Assist with maintaining volunteer records and evaluations, including health records mandated by federal and state agencies.
Write a weekly newsletter with departmental updates.
Assist with Annual Recognition Event.
It is understood that this is a summary of key job functions and does not include every detail of the job that may reasonably be required.
Ability to type 40 wpm.
Computer literate, MS Word required, MS Excel preferred, VSys preferred
Able to work independently with minimal supervision.
Demonstrated excellent customer service skills.
Demonstrated excellent decision making and problem solving skills.
Excellent verbal and written communication skills.
Enjoy working with junior and senior volunteers.
High school graduate, ability to read and write English at 12th grade level. Business and Human Relations courses a plus, as well as excellent communication skills.
Hospice of Michigan
Website : http://www.hom.org
Hospice of Michigan provides specialized health care services for people with a terminal illness and support for their loved ones. These services focus on comfort measures and pain control, or palliative care. Palliative care is directed by the patient and family along with the patient's physician or hospice medical director. Nurses, social workers, home health aides, spiritual advisors and trained volunteers work as an expert team to provide palliative care. The team focuses on providing comfort and pain relief when a cure is not possible. The goal is to help each person live as fully as possible and to help the family and loved ones participate in the person's care.