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Patron Services and Marketing Coordinator

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Delta State University

Cleveland, MS

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Posting Details Position Information Working Title Patron Services and Marketing Coordinator Position Type Staff Department Bologna Performing Arts Center Posting Number 201200793 Full or Part Time Full Time If Other, Please Explain: Tenure\/Non-Tenure Track Non-Tenure Track Salary Basis 12 month If Other, Please Explain: Hoping to offer $33,000. Possible range is $29,124 to $34,949. Position Summary Information Responsibilities 1.Create ticketing for all events utilizing Patron Manager ticketing system, including building packages and subscriptions, building various price levels and coupons, and preparing all ticket delivery methods. Manage all patron data in Patron Manager with a focus on accuracy of patron records. Utilize records to create demographic reports and segment audience groups for marketing purposes. 2.Balance daily cash, check, and credit card sales and private gifts through revenue deposits and reconciliation reports. Conduct regular budget reports, propose account transfers, and monitors expenditures. Request and maintain purchase orders and requisitions, verifies deposits and expenses. 3.Assist with hiring, training, scheduling, supervising, and management of student and bi-weekly workers in Ticket Office. 4.Provide front-of-house support at BPAC events by serving as a liaison between box office staff, patrons, volunteers, and security staff to assess the situation, provide assistance, and resolve problems concerning seating, tickets, complaints, special requests, and crowd control. Communicates with outside organizations renting the theater to provide ticketing, box office support, and day of event support as well as providing box office reports. 5.Assist with management of Annual Membership and Corporate Sponsorship programs. Coordinate patron same-seating, prepare invoices, make deposits, and help administer membership benefits. 6.Coordinate volunteer program. Recruit and train volunteers in theater policies, job duties, and emergency procedures; schedule and direct volunteers during events; maintain record of volunteer hours; and plan appreciation events. 7.Analyze audience sales patterns to develop strategies for patron retention, including audience development and engagement. Work with executive director to convert subscribers to donors. 8.Work effectively with creatives and contracted marketing companies. Analyze ticket sales and patron demographics to help create marketing plans for performances. Evaluate campaign effectiveness to determine and\/or change course of campaign strategies and investment. Ensure brand standards and brand communication strategies are consistently maintained across communication platforms. 9.Assists with content development of BPAC promotional materials. Maintain and update BPAC website, social media platforms, and BPAC listing on external websites (TripAdvisor, Google Review, etc.). 10.Perform administrative functions including composing letters, taking minutes, greeting incoming visitors, answering telephone, providing information, and referring callers to appropriate personnel. Maintain inventory of office supplies and reorders as necessary. Supervise bulk mailings. Qualifications Bachelor\u2019s degree is required. Excellent verbal and written communication skills; Interpersonal skills; organizational and typing skills; Knowledge and proficiency in Microsoft Office; Ability to learn and retain new tasks quickly and expand that knowledge frequently; and work in an environment with continual interruptions. Salary Commensurate with experience, qualifications, and university\u2019s resources. Minimum Qualifications Preferred Qualifications A degree in the area of arts management, marketing or public relations is desirable. Two years experience and\/or skills in office management, cash handling, customer service, marketing, and\/or nonprofit\/arts experience are also desirable. Special Instructions to Applicants Please submit a cover letter, resume, unofficial transcripts and the names and contact information of 3-5 references. Letters of recommendation are optional. If letters are submitted, please upload them with your application under letters of recommendation. You may also have them emailed to once letters are received we will add them to your application materials. Additional Information Ability to work some nights and weekends for performances and events Posting Detail Information Open Date 05\/14\/2018 Close Date Open Until Filled Yes

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Delta State University

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