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Volunteer Services Manager
Gentiva Health Services, Inc
Roswell, NM
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Job Details

Volunteer Services Manager 49858 Job

Company name
Gentiva Health Services, Inc

Roswell, NM

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As a Volunteer Services Manager

, you will:

Manage all volunteer program activities for assigned program.

Manage recruitment, retention and assignment of volunteers.

Is responsible for managing the volunteers and assigns volunteers to patients and families.

Spend approximately 50 - 75% of the time in the field, recruiting and training potential volunteers and retaining and training current volunteers.

Conduct volunteer training programs on a regular basis and is responsible for all applicable volunteer compliance with Medicare requirements.

Is responsible for maintaining volunteer hours equal to 5% of total patient care hours.

Manage related expenditures in a fiscally responsible manner in accordance with the Company's budget.

Travel as necessary.

Abide by and demonstrate the company Mission - Vision - Values through both behavior and job performance on a day-to-day basis.

Recruit, educate, and manage volunteers on an ongoing basis.

Create and maintain material and activities to support the program's goals.

Participate in the development and maintenance of volunteer orientation.

Evaluate and supervise the activities of the volunteers on a daily basis in order to enhance the care of the hospice patient and family.

Establish and maintains a list of viable sources for ongoing recruitment of volunteers.

Ensure appropriate placement and supervision of the volunteers seeking input for the patient and family in planning for volunteer support.

Comply with accepted professional standards and practices and enforce policies and procedures through teaching/training methods.

Document ongoing retention activities.

Provide for ongoing support and supervision of the volunteers by facilitating meetings, coordinating speakers, providing in-services, and organizing projects for these meetings.

Maintain and prepare written reports and records of volunteers' activity as required by supervisor. Conducts annual performance evaluations of volunteers.

Provide information to individuals and community groups about hospice volunteer services. Encourages use of volunteer services with the patient/family/caregiver and entire hospice team.

Attend volunteer oriented meetings within the company and community setting up agency displays when appropriate.

Actively participate in quality management program. Assures for compliance with local, state and federal laws, Medicare regulations, and established personnel policies and procedures.

Participate as needed in the budget preparation for the Volunteer Program development.


Bachelor's degree and one year Human Services or Volunteer Management experience preferred.

Understand and articulate the hospice philosophy.

Proven ability to develop and make presentations in the community.

Excellent public speaking skills.

Proven ability to manage and develop hospice volunteers for both patient and organizational needs.

Proven ability to develop, coordinate, implement and evaluate Volunteer Services to include recruitment, training, placement, and retention of volunteers to meet patient and organizational needs, and all associated administrative responsibilities.

Excellent computer skills including but not limited to Word, Excel and PowerPoint.

Proven ability to analyze and interpret written material relating to the healthcare profession and create reports.

Ability to work within an interdisciplinary team setting, ability to manage projects from inception to completion, interface and communicate effectively with professionals, non-professionals and community.

Ability to motivate others.

Demonstrate excellent observation and communication skills.

Self-directed with the ability to work with little supervision.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Job Criteria:

Start Date:

Position Type: Full-Time Permanent

Years of Experience Required:

Education Required:

Overnight Travel:

Vacation Time:

Company info

Gentiva Health Services, Inc
Website :

Company Profile
At Gentiva, our care is defined by our clinical expertise and the compassion we deliver every day – one patient at a time. The Gentiva family of companies has been bringing great healthcare home for 40 years. Our nurses, therapists and other healthcare professionals are dedicated to improving the quality of life for those we serve through the delivery of clinical excellence, extraordinary service and compassionate care, while being recognized as the leader in home health, hospice and community care services. Each year, we provide home care services to more than 350,000 patients from more than 490 community locations nationwide. Our full range of clinical services includes: Skilled nursing Physical, occupational and speech-language therapy Cardiac and pulmonary care Neurorehabilitation Wound care Disease and pain management Medication management and education Patient education to promote self-management Treatment for balance problems that can lead to fall risks Hospice services, including help with physical, emotional and spiritual needs

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