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Manager Volunteer Services

Company name
Centura Health

Highlands Ranch, CO

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Located in central Denver’s historic Washington Park residential neighborhood, associates at Porter Adventist Hospital enjoy beautiful surroundings, leading technology, outstanding leadership and easy access to everything great central Denver has to offer.   As a full-service Magnet® designated, 368-bed acute-care referral center specializing in behavioral health, cancer care, joint replacement, spinal care, advanced robotic surgery and organ transplantation, Porter Adventist Hospital treats some of the region’s most complex medical cases and surgery patients.  Our Heart and Vascular Institute is the first and only program in Colorado to receive full Heart Failure Accreditation status from the Society of Cardiovascular Patient Care. We have also received numerous awards and honors including: The Healthgrades Patient Safety Excellence Award (2014); top 50th orthopedic program ranking by U.S. News & World Report with high performing honors in eight specialties (2014); an “A” rating from the Leapfrog Group for Patient Safety (2014), as well as many others.  The Porter tradition of blending science and spirit began more than 75 years ago by Denver businessman Henry Porter with his generous donation after he experienced care at a Seventh Day Adventist Facility in CA and sought to bring that same philosophy of care to Denver. If you are ready for a career where the work you do truly transcends the walls of a hospital, we invite you to learn more at: Job Description/Job Posting ID: 129646Recruiter Contact: MikalaFord@centura.orgClinic/Department: 8712 PAH VOLUNTEERS Hospital: PORTER ADVENTIST HOSPITAL Schedule: Full TimeShift: DaysPosition SummaryPlans, coordinates and administers an effective volunteer service program within the scope of the needs of the hospital that will promote and advance the welfare of the patients, staff, and community. Requires an emphasis on recruitment and retention of volunteers. Responsible for marketing the volunteer service program to the facility and community. Oversees the day-to-day operations and participates in strategic planning to meet the overall goals and objectives of the volunteer services program. Actively seeks to promote and maintain professional, team and service oriented environment. Maintains a cooperative and positive attitude, meeting the Centura Standards of Behavior and exemplifying the Mission and Values of Centura at all times.Minimum Education RequirementsBachelor’s degree or equivalent education and experienceMinimum Experience RequirementsProficiency with Microsoft Office programs including ExcelExcellent communication, problem-solving and organizational skills requiredLeadership experience, preferredTwo years of experience in a healthcare setting preferredOne year of experience in a retail setting preferredLicense/CertificationsNot applicablePosition Duties (essential functions denoted with an * )Manages and coordinates volunteer service programs including recruitment, screening, retention, and recognition. *Conducts presentations and provides written communication for recruitment in the hospital and community. *Develops and conducts orientation and training for volunteers and/or staff. *Coordinates volunteer and/or staff schedule. *Follows up with volunteers to ensure satisfaction with placement.Processes and fills staff requests for new volunteer positions. *Maintains volunteers personnel file in accordance with Centura standards. *Responsible for evaluation and compliance with Centura, Joint Commission and other regulatory agency requirements.*Plan annual recognition events. *Interacts with and supports people from diverse backgrounds, life experiences, and agesWorks effectively with the volunteer population and is an active advocate for the volunteer.Acts as a liaison between department leadership, staff, patients and volunteers; i.e., communication, recognition, meetings, training, conflicts, etc. *Develops targets, cost-effective services that are appropriately delivered by volunteers. *Continuously assesses and improves the performance of care and services provided. *Develops and implements policies and procedures that guide and support the provisions of services. *Develops and reviews operating budget for Volunteer Services and monitors and controls expenditures. *Maintain knowledge of current legal rules and regulations regarding volunteer management. *Prepares written materials for information and orientation packets. *Updates and revises forms when necessary. *Responsible for maintaining accurate and current records for the Volunteer Services program. *Assists with special projects and events upon request.May provide leadership Information Desk Receptionists and provide oversight to the operations of the Information Desk, i.e., recruitment, training, scheduling and performance management. *May provide leadership to gift shop staff and oversee gift shop operations including sales management, merchandising, inventory management and purchasing. *Effectively handles problems, complaints and dismissals, within span of control. *May provide staffing in emergency or absence of regular volunteers/staff. *Porter Adventist Hospital/Hospitality House only: Oversees all aspects of operation of the Hospitality House. *Porter Adventist Hospital/Hospitality House only: Responsible for selecting and training volunteers who oversee much of the day-to-day operations of the house. *Porter Adventist Hospital/Hospitality House only: Checking patients and/or family members in and out of the house. *Porter Adventist Hospital/Hospitality House only: Purchases and manages inventory of supplies for the house. *Porter Adventist Hospital/Hospitality House only: Oversees all of the finances of the house. *Porter Adventist Hospital/Hospitality House only: Oversees maintenance of the house in the coordination with Plant Operations. *Porter Adventist Hospital/Hospitality House only: Supports fundraising efforts.Physical RequirementsSedentary Work - prolonged periods of sitting and exert/lift up to 10 lbs. force occasionallyImportant notification to applicants as of Nov. 20, 2014: Effective Jan. 1, 2015, Centura Health will no longer hire tobacco users in Colorado and Kansas. The change to our policy does not apply to associates hired on or before Dec. 31, 2014. Centura Health is an Equal Opportunity Employer, M/F/D/V. 

Company info

Centura Health
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Company Profile
Centura Health, the region’s health care leader, is focused on connecting Colorado and Kansas to affordable, world-class care. Centura Health’s integrated network includes 14 hospitals, seven senior living communities, medical clinics, affiliated partner hospitals, Flight For Life® Colorado, 13 Colorado Health Neighborhoods and home care and hospice services. More than 15,800 of the best hearts and minds in medicine, along with over 6,000 physician partners, have access to the most technologically advanced tools available. For consumers, this means the top expertise and technology is right where you need it – close to where you are. We reach beyond hospital walls to connect with people at every stage of life; Connections that only Centura Health can make. - See more at:

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