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Voluntary Benefit Specialist
Job Posting End Date: 08/09
Unum is a company of people serving people. As one of the world's leading employee benefits providers and a Fortune 500 company, Unum's financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum's three distinct, but similarly focused US businesses â€“ Unum US, Colonial Life, and Starmount Life â€“ are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
General Summary:This is an entry-level position within the Voluntary Benefits Unit. Incumbents in this role are considered trainees and assigned a formal mentor/ trainer for a minimum of 6 months and are primarily responsible for learning and developing the skills, knowledge, and behaviors necessary to successfully adjudicate assigned claims in accordance with our Claims Philosophy.
Principal Duties and Responsibilities
Develop an understanding and working knowledge of VB products, policies and contracts.
Includes applicable policy definitions of relevant provisions, clauses, exclusions, riders and waivers as well as statutory requirements.
Become familiar with reference materials and tools regarding medical, vocational and claim issues and how / when to use these resources
Develop basic medical and technical claims skills and an understanding of claim practices and procedures.
Develop an operating knowledge of the applicable claims system(s)
Provide customer service in accordance with our Commitment of Service and other organizational service standards.
Develop sound independent decisions
May perform other duties as assigned
College degree preferred or equivalent work experience.
Able to utilize claim investigative techniques to identify and evaluate claim information in a fair and objective manner.
Detail oriented; able to analyze and research policy information
Able to hold fast to fair and appropriate decisions even in the face of disagreement while being open to reconsider previous decisions based on new information.
PC skills are essential; ability to operate effectively in an imaged environment.
Able to work with others in a highly collaborative team environment.
Demonstrated ability to multitask and balance goals and priorities in a high volume environment.
Solid customer service skills.
Able to communicate effectively both verbally and in writing.
Problem solving skills are essential.
Basic math skills are essential.
Adaptable to change.
Operating knowledge of claim payment system(s) a plus.
Unum and its family of businesses offer world-class training and development, generous compensation and benefits packages, and a culture built on employee ideas.
Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.
A Fortune 500 company, Unumâ€™s family of 10,000 employees spans three countries and dozens of office locations. Our employees focus each day on delivering financial protection benefits to millions of workers and their families when they need it most.
The Unum enterprise includes Unum in the U.S. and U.K., Colonial Life and Starmount Life Insurance â€“ each a market leader in making disability, life, accident, critical illness, dental and vision insurance accessible in the workplace.